Free lesson · Make: no-code automation · about 40 minutes

Every enquiry — in a sheet and in your inbox

You will connect a Google Form, Google Sheets and email in one Make scenario.

Materials language: Bulgarian. The software menus are in English, and the lessons show where everything is.

You need

  • A free Make account
  • A Google account

The exercise is designed for the software's free plan.

Steps

  1. The form and the sheet

    Make a Google Form with the fields Name, Phone, Service, Message. In “Responses” click “Link to Sheets” — that gives you a sheet of responses.

  2. Trigger

    In Make: Create scenario → Google Sheets module “Watch New Rows” → choose the sheet and the responses tab. “Limit”: 10.

  3. Filter and email

    Add an Email → Send an email module (or Gmail). Put a filter between the two modules: continue only if “Phone” is not empty.

    Subject: New enquiry: {{Service}} from {{Name}}
    Body: Phone: {{Phone}}
    Message: {{Message}}
  4. Test and switch on

    “Run once”, then fill in the form. Check the run history and the email that arrived. Switch the scenario on with a 15-minute schedule.

Exercise

Send 3 enquiries: two with a phone number and one without.

Add a “Handled” column to the sheet and fill it in by hand after calling back.

Expected result

  • 3 new rows in the sheet
  • 2 emails (the enquiry without a phone is stopped by the filter)
  • In the Make history: 3 runs without errors

Check it yourself

  • The email subject contains the service and name
  • The scenario is switched on and scheduled

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